Businesses that already have IP-based, hybrid, or TDM as a core component need not worry as this platform has the capabilities for seamless integration with your existing infrastructure. Furthermore, to capture important data such as customer ID and agent name, it interfaces with the PBX or desktop applications you already have in place.
ANEYA provides you privileges like :-
Records all incoming/outgoing calls routed from any channel (analog, digital or VoIP lines). Scheduled recording can be defined based on duration for each call and extension lines or restriction recording for certain extensions/trunk e.g. personal calls.
Interactive Web Interface
An easy-to-use browser-based application accessible from any remote location with extensive call reviewing options. Access to active calls and get in-depth details about each recorded call from the secure interface with administrative rights.
Multi-User logins with Desired rights
Multiple users can login to the browser interface at different access levels with defined or administrative rights. Groups can be created for call monitoring and calls can be assigned to each user-defined groups.
Extensive Search Options
Browser based interface provides option for advanced search features like, retrieve call details on the basis of the different criteria.
Multiple Format support for Audio Compression
Voice log files can be converted to advanced formats like GSM/MP3/PCM/G.71/ A-law/µ-law etc. to save disk space. Compressed audio file can be exported and send to the users via email.
Real-time Call Monitoring
Calls can be monitored on real time as well as can be retrieved, from any remote location.
Data Backup, Restore and Export
Voice logs backup can be taken in CD, DVD or HDD and can also be restored. Wave files can be compressed to multiple formats like GSM/MP3/PCM and exported via e-mail to a different user for sharing data.
Customise Call Tagging
Tagging of calls for identification or filtration can be done.These tags can be customised as per user’s choice and also remarks can be added to each call as per the significance.
ANEYCA allows you to store Phonebook which gives you an easy way to gather and organise information about all your customer addresses and phones.
Real Time Supervision
ANEYCA through its real time supervision dashbaord allows supervisor to monitor live calls of the agents, perform agent evaluations,view agent information and call status in real time and collaborate with agents by sending real-time message. It also allows to perform QA during real-time monitoring, deliver real-time feedback, or flag for attention later.