Inside Sales Executive

About Us:

We are a growing organization in the CCAAS space seeking a results-driven Inside Sales Executive to lead our product sales initiatives. This individual will play a pivotal role in developing and executing short- and long-term sales strategies while continuously improving sales programs to enhance customer satisfaction and maximize sales potential.

 
What We’re Looking For:

We need a seasoned Inside Sales Executive to oversee and support our inside sales team, manage sales metrics, and refine the sales administration process. You’ll work closely with cross-functional teams, so excellent communication and collaboration skills are a must. If you’re competitive, a great listener, and capable of building instant rapport to ensure customer satisfaction, this is the role for you!

 
Responsibilities:

• Understand customers’ needs and identify sales opportunities.
• Build and maintain a comprehensive database of current and potential customers.
• Effectively use sales CRM
• Communicate with customers through outbound calls, follow-ups on leads, and email correspondence.
• Provide detailed answers to customer queries and deliver additional product or service information as needed.
• Stay up-to-date on product and service features, updates, and industry trends.
• Explain and demonstrate product features to customers effectively.
• Research and analyze competing products and services to stay competitive.
• Drive sales growth by upselling products and services.
• Research, qualify, and pursue new leads to expand the customer base.
• Collaborate with marketing and product development teams to maintain brand consistency , provide customer /market feedback and boost engagement.
• Suggest and implement improvements to the sales administration process to optimize efficiency.

Qualifications:

• Educational Background: Bachelor’s in Management Studies (BMS) and an MBA in Sales & Marketing.
• Experience: 1-3 years of relevant inside sales experience with a proven track record of exceeding quotas.
• Skills:
  • Strong phone presence and experience with high call volumes.
  • Proficiency with corporate productivity and web presentation tools.
  • Excellent communication skills (verbal and written).
  • Exceptional customer service and active listening skills.
  • Strong organizational skills with the ability to multitask effectively.
  • Expertise in cold calling and building customer rapport.
  • Ability to meet and exceed sales targets consistently.

Why Join Us?

• Opportunity to lead a dynamic team and contribute to the company’s growth.
• Collaborative work environment with growth potential.
• Be part of a customer-focused organization where your insights drive meaningful impact.